Leather goods wholesaler

I bought a beautiful leather backpack a couple of years ago from here, I was really happy with it until it broke on the straps due to poor stitching. I was unable to use it so I returned it to the owner to see if she would be able to assist with repairs. She said she would get it fixed at her expense which I was happy about but I found her a bit abrupt.After 6 months of emails back and forth asking for updates, still not fixed as she wanted to send it to Bali (where it was cheap for her) and couldn't go because of COVID, she just held onto it and did nothing. Had she called me and asked if I was happy to pay to have it done locally, I would have agreed ... her level of customer service is ZERO. She was blatantly rude in her email exchanges and in the end I just asked for the broken bag back. I took it to THE SOLE KING inside the Stammers supermarket in Bicton area - he was AMAZING, he fixed it in under 10 minutes and charged me $15.... I feel compelled to share the experience because I am so saddened by the total lack of kindness, communication and customer service for this Perth based business which I would have been otherwise happy to support....

My wife bought a leather bag there, which coloured on her clothes. We had a big discussion with them to get our money back, and they accused my wife she did something wrong with the bag. Very bad customer service!!

Poor customer service. Shabby cheap products sold with a huge price tag. Give it a miss.

Thank you for excellent customer service and creative and durable shoes

Just purchased my second pair of leather slides online. They are so comfortable and the leather is so soft

I get so many compliments on my leather boots I brought from here. I love them they have so much detail

My leather phone wallet just arrived (colour: tobacco) and it is absolutely stunning!! I am so in love with it. I expected it to be smaller which worried me but it's a perfect size, perfect colour and I love the crystal/gem in it. It arrived very quickly, beautiful wrapped in tissue and ribbon, and also included a surprise rose quartz as a surprise in a cute crystal bag. Thank you Mandy and your team I will definitely be purchasing more. Thanks heaps, Trace x

Below standard products.